I never expected Airlink to be good. I had to take Internet for our new office space, sharing internet with other 2 friends. Some random friend of mine is in Airlink, so I decided to take a chance with Airlink, as I always try different things. Our office is at UM Road.
To my great surprize, Airlink in surat has great connectivity. I have been using it now for last 40 days, without even a single 'Hour' disconnect at office.
After seeing such connectivity, I though of giving it a try at home where no other ISP provides service. And again adding to my surprize, it is working great at home too! For 20-25 days.
About speed, Its amazing! I have 16Mbps plan, and I get download speed upto 1.5Mbps. Awesomely awesome!
About customer service, its good, I mean they receive your calls, answer to them nicely. Even takes action from their end if possible. The guy named Arpan is good, who handles payment. He even receives my calls. :D I mean no other broadband payment walas receive your calls once payment is done. He took some action from his end, I respect that.
I do fear rainy season and Uttarayan, but I think all ISP have same situation at the point of time.
I think you can give it a try. Try buying small plan, once its ok, you can buy expensive plans from them.