Service: This review is for Kerala region service. Do not buy this product if you value any of your money. The service is so bad such that you wont get a technician attending your issues in weeks. I had my own experiance that my Remote control for this STB not working within 3rd month of purchase. I logged a call and customer service responded that they will service it within 24 hours. I didnt get a single update from them regarding any issues they facing for the delay. I contacted customer care everyday since the issue but they always say a technician will attend within 24 hours. 5 days after as there is no sign of anyone rectifying the issue, I throwed away all their equipments and bought service from another provider. I lost the money for the STB and the amount recharged for 1month[About 400rs]
Engineering: Their devices are with a RF remote(this is not normal infrared remote) and there is no physical switch to manage channels on the device. this device being RF, it needs to be paired with the settop box for using. the frustrating thing is that this remote often gets non-working and there is no way you change a channel with this. also this remote is working with a button coin cell which will cost you around 50rupees per battery. and you wont be able to use this battery in any other homedevices. Also its not easly available on every shops. The remote being RF you will find its interesting on first days but its very frustrating especially with kids. the remote will work in any direction. So even if you press some key by mistake it will make a change. you know how hard is this with Kids.