Shopclues was a good online shopping website but now the website does not deliver as they promise. I made a purchase from this website few months back and I had ordered a pair of winter gloves from the website and the product was shipped after 5 days of making the purchase on the website. The product delivery and packing was fine but the product was defective. I noticed that the gloves were torn from the inside and the material was absolutely inferior. The product was useless for me and so I asked to return the product and for a refund as well.
I contacted the customer care department and issued a complaint regarding this issue and it took me a long time to talk to a live agent. After registering my complaint, the customer support agent asked me several questions and then said that she would have to check up with the manager if a refund can be issued or not. After making several calls to the support department, I got a positive reply and had to wait for two weeks to get a refund. Due to my bad experience, I don't recommend shopping from this website.